Shipping Policy
All orders are fulfilled within three working days (We will do our best to fulfil orders by the next working day but during busy times we cannot guarantee this). Once your order has been fulfilled we pass on your parcel to An Post. Currently we have no way of tracking your order once it has been handed over to An Post. We have found An Post standard posting service to be overall very reliable and you can expect your order to be delivered by them within 5 working days from the shipping date (for addresses within the Republic of Ireland).
Please bear in mind that from time to time An Post come under unusual stress. During these times delivery can take a while longer.
Return Policy
Margarita Maria Bernal Arango at Marga Art Design accepts returns within 14 days if products are not used, changed or otherwise manipulated. Products need to be returned in original packaging.
No products may be returned to Margarita Maria Bernal Arango at Marga Art Design without the prior written consent of Margarita Maria Bernal Arango at Marga Art Design and are subject to a return charge.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged items:
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time at
Wrong size:
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at [email protected] and we'll let you know what your next steps are.
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